Driven to Perform: Risk-Aware Performance Management From Strategy Through Execution

Performance management has come a long way from its origins in Finance, but it still respects its roots. Finance underlies everything a company does. Now, performance management can be used as a tool to better manage a company and its partners all over the world. It is a granular model of performance that can support early detection of problems and rapid responses during fast-changing conditions—an essential tool at a time when everything seems to be changing overnight. No matter what your business is, this is an information economy. A lack of up-to-date information can put a company out of business overnight—several companies have recently folded after highly-public product recalls that were essentially the result of information asymmetry across their business networks. This book shows how to avoid such pitfalls and to build strategic, risk-aware thinking into day-to-day operations.

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This book demonstrates that performance management is not a static, separate quarterly review process, but rather a culture of continuous improvement, supported by processes and systems that are fundamentally aligned with overall strategy. Unlike many other books on performance management, this book delves deeply into how to apply performance management in specific areas of a business, such as HR, IT, Finance, Sales and Supply Chain.

"The Unified Performance, Risk, and Compliance Process Model: Part II, Plan and Execute," Nenshad's blog from January 11, 2010

Nenshad's blog excerpts a section from the book that explains how performance management is like a GPS.

Dan Woods' JargonSpy blog on Forbes.com distills what it means to be driven to perform into the simple construct of hitting your business with a two-by-four to improve performance.

Nenshad's blog announcing the book on SDN and on Bardoli Blog

Nenshad's blog about the Driven to Perform webcast on SDN and on Bardoli Blog

Nenshad's blog about Stephanie's 'Driven to Perform' podcast from SAPPHIRE 2009

Podcasts

Stephanie's 'Driven to Perform' podcast from SAPPHIRE 2009

Nenshad's EPM, GRC, and the Future of SAP in a SaaS World podcast.

Webcasts

Managing Performance and Risk in a Down Economy — A Practical Approach to Optimizing Business Performance for Everyone

Table of Contents:

Preface

Part I: Performance Management for Everyone

Chapter 1: Making Performance Management Work
Chapter 2: The Evolution of Performance Management
Chapter 3: Performance Management Lifecycle and Maturity

Part II: Automating Performance Management

Chapter 4: Performance Management Applications
Chapter 5: Leveraging Business Intelligence
Chapter 6: Managing Risk and Ensuring Compliance

Part III: Bringing Performance Management to You

Chapter 7: Performance Management for Finance
Chapter 8: Performance Management for HR
Chapter 9: Performance Management for IT
Chapter 10: Performance Management for Sales
Chapter 11: Performance Management for Marketing
Chapter 12: Performance Management for Service
Chapter 13: Performance Management for the Supply Chain
Chapter 14: Performance Management for Procurement
Chapter 15: Performance Management for Product Development
Chapter 16: Conclusion

Author(s):

Nenshad Bardoliwalla, Stephanie Buscemi, Denise Broady

Publication Date:

April 2009

Publisher:

Evolved Technologist Press

Pages:

725

Language:

English

ISBN:

978-0-9789218-9-7

Cover Type:

Hardcover

About the Authors:

Nenshad Bardoliwalla

Nenshad Bardoliwalla is Co-Founder, Products at PROFERI. He was CTO for Enterprise Performance Management (EPM) and Governance Risk and Compliance (GRC) until he left SAP in 2009. He co-founded SAP's EPM group and was in instrumental in establishing the category at SAP, leading solution marketing, solution management and product development at different points in its history. He also played a key role in establishing SAP's Office of the CFO vision, combining GRC and EPM into coherent vision for driving strategic management processes in organizations. Prior to joining SAP, Nenshad played critical roles at Siebel Systems and Hyperion Solutions in shaping the strategy and product development efforts of multiple products that now comprise Oracle's EPM system. Nenshad holds a BA from Cornell University and an MA from New York University.

Stephanie Buscemi

Stephanie Buscemi is VP of Marketing for Enterprise Performance Management (EPM) and Governance Risk and Compliance (GRC) at SAP. She is responsible for go-to-market plans, cross-product solutions, and product strategy for EPM and GRC. She has served in leadership roles within Performance Management and Business Intelligence over the past 14 years. Stephanie joined SAP from Hyperion Solutions/Oracle, where she spent nearly a decade, lastly as Senior Director of Global Marketing. Prior to Hyperion Solutions/Oracle, Stephanie was at Business Objects where she led in building their U.S presence. Stephanie holds a BA from UCLA.

Denise Vu Broady

Denise Vu Broady is VP of Strategic Business Development at SAP, bringing over 12 years of SAP related experience to this role. She has specialized in bringing new products to market, playing a central role in the launch of SAP xApps, SAP NetWeaver, GRC, EPM and BI. Before coming to SAP, Denise was a Product Manager at TopTier and a consultant implementing ERP and CRM packages. Denise is also author of SAP GRC for Dummies (Wiley 2008), a book focusing on GRC best practices and solutions for SAP environments.

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